Mitsubishi Motors North America Executive Appointments


  • Daniel Ball Vice-President, After-sales
  • Katherine Knight appointed to the expanded position of Vice-President, Chief Legal Officer, Human Resources and Corporate Governance

FRANKLIN, Tennessee, December 20, 2021 – Mitsubishi Motors North America, Inc. (MMNA) today announced that 29-year automotive industry veteran Daniel Ball has been appointed Vice President, Aftermarket.

In this role, Ball will be responsible for overseeing parts and service operations for MMNA in the United States, including parts distribution operations and the Company’s warehouses. Specifically, he will be responsible for developing and implementing strategies and programs that enable Mitsubishi Motors and its dealer partners to deliver a high level of customer satisfaction for every aspect of the service and parts business.

He will report to Mark Chaffin, Chief Operating Officer of MMNA, and will be a member of the Company’s Executive Committee.

Most recently, Ball served as Director of Fixed Operations at Volkswagen of America and worked at Volkswagen for nine years. Prior to Volkswagen, Ball worked for MMNA from 2006 to 2012, in various roles related to parts, service, sales and operations. From 1992 to 2004, Ball worked on the dealership side of the Toyota, Chevrolet and Mitsubishi franchises.

“Dan has the energy, experience and integrity to serve as the leader that we need to help strengthen our performance and our continued growth,” said Chaffin of the appointment. “Celebrating 40 years in the United States is an important milestone for the company, and being able to count on Dan’s leadership on our after-sales and logistics side is essential to exceeding our customers’ expectations. We are delighted to welcome him back to the MMNA family and look forward to seeing the direct positive impacts he will have on the brand, customer satisfaction and beyond. “

Ball’s appointment was effective Monday, December 13.


Additionally, the company has announced expanded responsibilities for Katherine Knight. Previously Vice President, General Counsel, Knight assumes an expanded role as Vice President, Chief Legal Officer, Human Resources and Corporate Governance. In this role, Knight will be responsible for overseeing a new cross-functional department combining legal, human resources, internal audit, facilities, risk management and compliance.

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About Mitsubishi Motors North America, Inc.

Through a network of approximately 330 dealer partners across the United States, Mitsubishi Motors North America, Inc., (MMNA) is responsible for the sales, marketing and customer service of Mitsubishi Motors vehicles in the United States. MMNA was the top-ranked Japanese brand in the JD Power 2021 Initial Quality study, placing third overall and tied with Lexus. In its 2030 Environmental Targets, MMNA’s parent company, Mitsubishi Motors Corporation, set a target of reducing CO2 emissions from its new cars by 40% by 2030 by leveraging electric vehicles – with PHEVs as centerpiece – to help create a sustainable society.

With its headquarters in Franklin, Tennessee, and corporate operations in California, Georgia, Michigan, New Jersey, Texas, Florida and Virginia, MMNA directly and indirectly employs more than 8,000 people across the United States.


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